PThE1 - Using Technology to Expand our Workforce and Patient Access

Session Description: We have focused telehealth efforts on clinical staff and patient. From video etiquette to how to use peripherals. However, a health center has other staff members that are very much needed for the health center to be successful. We have learned the value of investing training time into ALL staff on the awareness of how video communication can be used for not only their day to day tasks but to also provide support to each other from different locations. As well as meeting Patients where they are at and addressing their SDOH by using telehealth to provide access to care. This session will discuss other ways to leverage video-conferencing , the value of identifying specific vocabulary in a organizational culture, as well as the impact of focusing an internal staff as it has been done with the community.

Using a virtual receptionist to support the in person receptionist at the health center is one solution. Travel, idle time, can be eliminated and keep staff safe off the road. Utilizing video conferencing technology and providing virtual support from one site to another or expand workforce by having people work in other states to support the in-person staff in the health centers, eliminating language barriers and cultural differences.

Giving training and awareness to the staff on how to reduce missed opportunities on same-day cancellations is another way to leverage video conferencing.. Rather than canceling or rescheduling that same cancellation, can it be kept by transitioning that visit into a video conferencing?